They say that change is the only constant. As it happens, change is often managed as a project. According to a PWC study, 97 percent of organizations believe project management is critical to business performance and organizational success, and there are good reasons for that. Project management methodologies provide a proven framework to break down complexity and uncertainty, and bring together process, organization structure, people and tools.
How about project management in cloud provisioning? In simpler cloud deployments, it is not seen as necessary and many providers don’t provide it to their new customers. Nevertheless, the providers that do so, as well as their customers, can see benefits from it. For one, the project manager acts as a single point of contact. From my experience, especially when having to work with some large service providers, the prospect of finding the right person, department, or process can be daunting and without a single point of contact, previously relayed information oftentimes gets lost. Additionally, even though the technology has matured and the process of utilizing cloud interfaces is simpler than ever, customers still benefit from a tailored onboarding plan for their technical administrator, which the project manager can help devise.
In more complicated scenarios, the assignment of a project manager from a provider has become a necessity, due to specific requirements and increased scope of cloud computing adoption as a critical infrastructure for more companies. These more encompassing use cases require flexibility and add-on items to standard Infrastructure as a Service (IaaS), Disaster Recovery as a Service (DRaaS), and other offerings. As a Project Manager at iland, I come across more and more customers who want to utilize direct circuits to our data centers, want to colocate or rent specific physical devices for utilization alongside public or private cloud, or need to implement ever more complicated networking which goes through phases of testing. In the course of providing those services, increasingly and as with a usual information technology projects, there is a need to interact with and manage several telecommunication providers, equipment manufacturers, MSPs, consultants of different hierarchies and levels of information and familiarity. The key here is customizing the project methodology to the circumstances and making the deployment controlled and transparent.
To that effect, here at iland, we offer a customer tailored deployment for each of our customers. The setup of iland Secure Cloud DRaaS utilizing Zerto replication technology, for example, comes with a deployment plan and a kickoff call during which we go over all deliverables needed for a successful DRaaS set up, while providing any relevant training and feedback to help it to run successfully post-implementation. All of this is possible as each of our customers are provided with a dedicated project manager to guide the project teams on both sides throughout their deployment and onboarding experience.
To conclude, there is definitive value in having a project manager assist in cloud deployments that is relevant both in simpler, and more complex scenarios. We put strong emphasis on processes and methodologies which help our customers cut time and costs in getting their iland environments up. Most of all, we believe in improving the overall customer experience. Undoubtedly, the predictability and transparency brought forth by a tailored project management methodology, helps with that.